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Privacy Policy

Right Track Support (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This policy explains how we collect, use, and safeguard information when you visit our website, hosted on Wix.

1. Information We Collect

We may collect:

  • Personal details you provide (name, email address, phone number, postal address).

  • Technical data automatically collected by Wix (IP address, browser type, device information, operating system).

  • Usage data (pages visited, time spent, clicks, referring sites).

  • Form submissions (contact forms, newsletter sign-ups, bookings, or service enquiries).

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2. How We Use Your Information

We use your information to:

  • Provide and manage our services.

  • Respond to enquiries and customer support requests.

  • Improve our website and user experience.

  • Send updates, newsletters, or marketing (only if you’ve opted in).

  • Comply with legal and regulatory obligations

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3. Sharing Your Information

We do not sell your personal data.
We may share information with:

  • Wix.com Ltd (our website host and service provider).

  • Analytics providers (e.g., Google Analytics, Wix Analytics).

  • Professional advisors (accountants, legal advisors) if required for compliance.

All third parties are required to respect your data and use it only for agreed purposes.

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4. Cookies & Tracking

Our site uses cookies to:

  • Ensure website functionality.

  • Analyse traffic and improve performance.

  • Provide personalised content or marketing.

You can manage or disable cookies through your browser settings. A cookie banner is displayed when you first visit our site.

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5. Data Retention

We retain personal data only as long as necessary:

  • For service delivery and customer relationship management.

  • To comply with legal, tax, and accounting obligations.

  • For marketing, until you withdraw consent.

 

 

6. Security

We take reasonable technical and organisational measures to protect your data. However, no system is completely secure, and we cannot guarantee absolute protection.

 

 

7. Your Rights (UK GDPR / Data Protection Act 2018)

You have the right to:

  • Access the personal data we hold about you.

  • Request correction or deletion of your data.

  • Restrict or object to processing.

  • Withdraw consent at any time.

  • Request data portability.

  • Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your rights have been infringed.

 

 

8. Contact Us

If you have questions about this policy or wish to exercise your rights, please contact:

Right Track Support
Email: hello@righttracksupport.co.uk
Postal Address: 6 Crown Street, Clowne, Chesterfield, S43 4DN

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9. Updates

We may update this policy from time to time.
Last updated: 21/11/2025

 

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